We apologize that we do not have anyone available that can take technical questions over the phone without scheduling an appointment. Most technical questions can be answered quickly via email, we are very responsive.
Please send us a message below or email us at technicalsupport@hideawaydoors.com with your questions; be sure to include the order number. When sending photos, please take direct photos with the door in full view. Â
1. Door is not adjusted properly
2. Self latching mechanism not installed or adjusted properly
3. Overloading the door
4. Black Nylon bushing came off the bottom hinge when moving or installing the door
5. Hump in your floor
Cause: locking bars have to line up perfectly with the slots on top & bottom. Shipping or installation can move the alignment slightly.
Solution: Bend the locking bar back into alignment with your thumb or with light taps using a hammer.
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In late 2022 all outswing bookcase doors were installed with a top seal that needs to be adjusted after your door is installed. Open the door about midway, just behind the top case molding you'll see a minimum of 3 black adjusters. Start at the one closest to the bookcase hinge side lowering it down about half way. Repeat on the remaining adjusters. Start from the beginning and lower the rest of the way until the seal lightly touches the top of the door.
Please see our How To videos found on our resources page. Most issues can be resolved by watching our videos and cross referencing them with the manufacturer's instructions found in the boxes the lock openers were shipped in (powered locking systems).
(Out-swing Doors only) Typically, this is a problem that happens with Shaker Style Cabinet Doors. Cabinet door hinges have 3 different types of adjustments (see manual). Shaker Style cabinet doors are typically shipped with thin black plastic spacers that are to be mounted between the faceframe and the cabinet door hinge on the cabinet door closest to the side of the bookcase hinge. That will space the cabinet door just enough for the case molding to miss when operating.
Symptom: top of the door closes before the bottom - Solution: 1. Mecanical latch is adjusted with too much tension, loosen tention. 2. Close the door in the area of the fixed shelf by pinching the face frame and the case molding with your hand to close the door.