HIDE-A-WAY DOORS

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Greetings valued customer,

Thank you for stopping by to check the status of your order. Each standard (non-rush) order is processed and built in the order it was placed and at the time any one order is placed there can be as many as 200 orders placed prior to yours. Most orders take only a few days from start to finish depending on the details of that particular order. The timing an order takes depends on the details involved with building the order and all the orders placed prior to yours. While we work hard to stick to the advertised current lead times, there is no way for us to accurately predict when any one order will complete in the process, therefore, we do not guarantee standard (non-rush) orders.

 

Due to the popularity of our products order volumes are always high; if you need your order guaranteed in a certain timeframe and are unable to order in advance, we suggest placing a rush on your order. If you ordered without placing a rush and your timeline has advanced and you can't wait for the order, we now provide a Post Order Rush solution.

Here is some helpful information about your order's status:

1. Rush orders are guaranteed to ship within their timeframe - excludes weekends and holidays

2. Production lead times for standard (non-rush) orders are estimated and not guaranteed

3. We can not guarantee that current lead times or the completion of your order will match your contactors schedule 

4. Because of high order volumes, anticipating an exact completion date even after a couple of weeks can be extremely difficult

5. You are guaranteed to receive your order

6. Parts are cut ahead of assembly, cancellations after 24 hours are not accepted (see terms)

7. A confirmation of your order was sent to the email address you listed on the order form (check spam folder)

8. You will be notified when your order ships

9. Because of the large volume of orders throughout the facility, we do not perform unrequested order status updates

10. Production lead times are fluid and subject to change without notice

11. Weekends and holidays excluded

POST RUSH OPTIONS (new) SEE MORE

ORDER STATUS REQUEST

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