Understanding production & shipping time-frames:
A message from our CEO:
Every order is very important to us; the attention to detail required to build fine furniture takes time & effort. All of our products are handmade from real wood, units are made to order which means we do not mass produce. When you purchase from HAWD, you are getting top quality craftsmanship as you would expect from a custom cabinet shop. Due to the popularity of hidden doors and the products we produce, order volumes are extremely high at all times. We ask that you please read about how our time-table works prior to ordering as to limit any confusion in the future. Every order is important to us and we want to make sure that you get the most out of your order experience and limit any surprises.
All time-frames are based on business days, excluding weekends & holidays. One production week is based on 7 non-consecutive days. The current production time for standard orders is now a minimum of six to eight production weeks.
When placing an order it goes into our system the next business day. All standard orders are processed in the order that they were placed, first come first serve. Standard order production times are not guaranteed.
Example calendar, click to enlarge
We want you to receive your order in a timely manner as we do our best to stick with production times, however; we can not guarantee the time-frame for standard orders. Standard orders are processed in the order they were placed. Order placement is impossible to calculate at the time you place your order.
Once your order is confirmed (usually the next business day after the order was placed) it goes into the system, order details are reviewed then it is sent to the shop. After an order has been machine cut it is then sent to assembly (assembled units), where our team of professional installers assembles the units in the order they were placed.
We understand that our doors are usually installed during a remodeling or a building project where scheduling an installer in advance is a must. Please understand that we can not advance an order in process based on your job site scheduling. We strongly suggest placing a rush order in the event that keeping to a scheduled time-frame is critical.
Rush orders are guaranteed in either 7 business days (no finish) or 14 business days (finish optional).
Shipping: The freight companies are a third party entity, we do not guarantee shipping time-frames. Once a unit ships the freight company will make contact within 3 days (east coats) or 5 days (west coat) to set up a delivery time.
Please Note: To avoid the posibility of any future frustrations, please read in its entirety