Hide-A-Way Doors Production Lead Times
Thank you for your interest in our products. Managing expectations on production time frames is a big part of the overall experience when ordering from Hide-A-Way Doors. We want to limit confusion by explaining the process to you in advance, so please read in its entirety.
Every order is very important to us; the attention to detail required to build fine furniture takes time & effort. All of our products are handmade from real wood, units are made to order which means we do not mass produce. When you purchase from HAWD, you are getting top quality craftsmanship as you would expect from a custom cabinet shop. Due to the popularity of hidden doors and the products we produce, order volumes are extremely high at all times. We ask that you please read about how our time-table works prior to ordering as to limit any confusion in the future. Every order is important to us and we want to make sure that you get the most out of your order experience and limit any surprises.
Standard Orders (non-rush)
At the time any one order is placed there can be up to 150 orders in various stages of completion throughout the facility. Each standard order is processed and built in the order it was placed, therefore; the amount of time it takes for a standard order to complete is directly affected by the details of your order and all the orders placed before yours. Because of these details, we can not guarantee standard order production timeframes.
GENERAL PRODUCTION TIMEFRAME FOR REFERENCE ONLY: 6+/- weeks with finish- 5+/- no finish UPDATED 3/1/21
. Can not guarantee the exact time in which an order will complete in production
. Can not guarantee our production timeframe will match your installer's schedule
. Can not rush an order 24 hours after purchase
. Refunds are not available 24 hours after purchase
In the event that you can not wait for your order or your project is under a time crunch, we have created two separate rush options available for your to choose from, 7 days and 14 days.
7 Day Rush option, excludes weekends and holidays, is available for all products without finish and is guaranteed*. This option is for production only and does not include shipping timeframes.
14 Day Rush option, excludes weekends and holidays, is available for all products with or without finish and is guaranteed*. This option is for production only and does not include shipping timeframes.
*Full value of purchased rush option refunded if we miss the deadline.
Production timeline example, click to enlarge
Shipping: The freight companies are a third party entity, we do not guarantee shipping time-frames. Once a unit ships the freight company will make contact within 3 days (east coats) or 5 days (west coat) to set up a delivery time.