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HIDE-A-WAY DOORS

Shipping Information

Carriers

 

Hide-A-Way Doors have accounts with the top three carriers in the nation, Old Dominion, Estes, Saia.

Transit Time

Estimated nationwide 3-8 business days. Transit times are not guaranteed

Delivery Service

Due to the size of our products, we are limited to delivering the products via freight. All shipments are calculated at curbside only. Please contact us for an estimate if you need special delivery services. You are responsible to pay Hide-A-Way Doors directly for any unauthorized changes in the delivery service. It is the sole discretion of the driver & the freight company if they determine delivery to your residence can not be made. If a driver can not make it to your residence, you will need to coordinate setting up a meeting point at a local business so that the delivery can be completed. You are responsible to arrange the transportation of the product to your home. The freight company will not refund any portion of the delivery fee if they can not make it to your home with a freight truck.

International Shipping

The shipping costs plus border fees and tariffs for shipping to Canada are calculated at checkout. We do not currently have shipping set up

for other countries, however; we can estimate the shipping cost to other countries by request. Please email Sales for more information 

Tracking a Package

Freight pick ups are scheduled every day from Hide-A-Way Doors at approximately 2pm EST. You will receive 2 notices of shipment, the first is a generic alert from the online merchant software that informs you that your product has shipped, the second comes directly from us which includes your order number and tracking information alongside the freight company that was assigned to deliver your package. You will be able to track the package within 24 hours. 

Guarantee of Service

Freight carriers are a third-party company, Hide-A-Way Doors under no circumstances guarantees their services. For more information please see our terms & agreements page.

Customer Supplied Pickup / Delivery

Please feel free to schedule your own pick up if you are able to get a better price on freight by using your own resources. Please choose "Pick Up" at check out