Contact Us

Reach out to Hide-A-Way Doors via our Contact Us page. Whether you have queries, feedback, or require support for our hidden door solutions, we're here to assist. Connect with our team today and let us help you unveil the possibilities

Contacting us!

Getting you answers quickly is our goal.

Important: For all existing or past customer always communicate with your order number. Order numbers are issued at checkout and can be found in the email conformation the system sends you automatically when an order is placed and typically ends in .2070. If you did not receive an email conformation, please check your spam folder.

 

Order Status Updates

Important: because of the large volume of orders, we no longer provide order status updates over the phone. Please use this link when requesting an update for your order: ORDER UPDATES

Sales Related Calls (Sales only)

Phone: 888-928-4534 - We do not have an operator on standby that answers calls, but if you leave us a message we will respond in a timely manner.

Retail Sales Only: Extension 1

Commercial Sales Only: Extension 2

Email: sales@hideawaydoors.com

Retail Sales Consultant: brad@hideawaydoors.com - Phone: Extension 704

Please note: Our sales team works from a separate office and does not have access to daily operations from the main facility which includes order status & technical information.

Shipping

Email: joe@hideawaydoors.com

Report Shipping Damages: https://hideawaydoors.com/pages/reporting-damages

Technical Support

Unfortunately, we do not have a technician on standby to answer technical or installation questions over the phone. While we never mind providing assistance when needed, we ask that you first email us with your question. If we cannot help you via email, we will schedule a phone call with one of our technicians at their first availability.

Email: techsupport@hideawaydoors.com

Technical Support Page: https://hideawaydoors.com/pages/technical-support

FAQ: https://hideawaydoors.com/pages/faq

 

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