Returns & Refunds
Our products are handmade and every order is custom built to the specifications you had provided. Within 24 hours after receiving an order, your order is submitted for review and then sent to the shop and the process to produce your order begins. Because of the customized and specialty nature of the products, all orders are considered custom orders and non-refundable after 24 hours. Order cancelation within 24 hours of order placement will result in a 20% restocking fee. Standard order timeframes are estimates only and are not guaranteed, therefore they are nonrefundable. Rush order deadlines are guaranteed in their timeframes and the rush portion of an order is refundable if the rush deadline is not met. When placing a rush order, the timeline starts the next business day after an order is placed and excludes weekends and holidays. Rush orders are solely for production and do not include transit time. The rush guarantee deadline ends the day a shipping notification is sent. Appling a refund for a missed deadline you must contact us via email with the order number in the subject bar within one week after shipping the product. Order refunds are not available for products damaged in shipping. The freight companies are considered a third-party entity and Hide-A-Way Doors does not guarantee their services, please see shipping terms for details. By submitting an order either from this website, by phone or in person, you acknowledge that you have found our terms and agreements reasonable and plainly advertised and understand that any information found in our terms and agreements supersedes all other information including information from a staff member or associate of Hide-A-Way Doors, LLC. Any attempt to commit fraud or engage in a frivolous dispute of charges, you may be prosecuted under the criminal statutes of the relevant state. When you order from Hide-A-Way Doors, you are guaranteed to receive all of the products in new condition. Any returns must be accepted by Hide-A-Way Doors in writing; if accepted, the product must be placed in its original packaging, or like packaging, protecting the product from shipping damages and shipped to our facility at your cost. Damages sustained in return shipments are your responsibility; Hide-A-Way Doors suggests putting full value insurance on items in return shipment.